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Frequently Asked Questions

What are the output specs on this charger?
Type-C PD port: 5V/3A; 9V/2A; 12V/1.5A
USB QC3.0 port: 5V/3A; 9V/2A; 12V/1.5A
The output depends on the ability of your device, so 18W may not be fully utilized.
If you charge two devices at the same time, total combined outputs will be up to 18W.
How long does it take to charge the Powerbank itself?
It depends on the charger you're using with. If you charge the powerbank with an 18W TurboPower charger it can fully recharge in roughly 3hrs from empty (it gets to 80% in 2hrs). For comparison, if you use with a 10W charger (which is what most 10,000mAh portable chargers recharge at), it takes just under 5hrs to fully recharge and just under 4hrs to reach 80%.
Does this powerbank come with a charger?
No. It comes with a 6 inch (15.24 cm) USB-A to USB-C cable.
Why is the cable come with the powerbank so short?
It improves the portablity to charge your phone while you are on the go.
Can I use this powerbank to charge micro USB phones such as G6 Play?
Yes. But you would need to provide micro USB cable yourself.
Can I charge two devices together?
Yes. You would need to provide a your device compatible USB cable to the USB-A port. Total combined outputs for two devices simutaneously charge is up to 18W.
Can I use a USB-C to USB-C cable to charge my USB-C device?
Yes. The USB-C port in the powerbank is also an output port.
Is this "moto mod" compatible?
This is not a moto mod that snaps onto moto z phones. It is a portable turbo charger that uses cabled connection. It does turbo charge the moto z but through the USB-C charge port.
Can I charge the device while recharging the powerbank?
No. The powerbank does not support pass-through charge. Only powerbank will be recharged.
Is this powerbank legal to carry on a flight?
Yes. However, powerbanks must only be carried in hand luggage or carried around. It is not allowed to carry powerbanks in checked luggage. If the rated power is less than 100Wh, power banks can be carried without air carrier's approval. This powerbank is 37Wh. Therefore, it is ok to carry without air carrier's approval.